{"id":95,"date":"2016-09-21T16:31:43","date_gmt":"2016-09-21T04:31:43","guid":{"rendered":"http:\/\/help.psoda.com\/?page_id=95"},"modified":"2024-06-12T04:30:35","modified_gmt":"2024-06-12T04:30:35","slug":"a12","status":"publish","type":"page","link":"https:\/\/www.psoda.com\/help\/a12\/","title":{"rendered":"Support"},"content":{"rendered":"<div class='content-column three_fourth'>To access this page,, click on the <strong>Support <\/strong>link in the user menu at the bottom left-hand side of the page, as shown in Figure 1. This page provides access to various support functions, depending on your level of <a href=\"https:\/\/www.psoda.com\/images\/icons\/darkgrey\/acl.svg\"><img loading=\"lazy\" decoding=\"async\" class=\"icons_img alignnone size-full wp-image-72\" src=\"https:\/\/www.psoda.com\/images\/icons\/darkgrey\/acl.svg\" alt=\"Key icon\" width=\"20\" height=\"21\" \/><\/a>access.\r\n<p style=\"text-align: center;\"><a href=\"\/help\/wp-content\/uploads\/2023\/08\/support_1.png\"><img loading=\"lazy\" decoding=\"async\" class=\"ss_img wp-image-3608 aligncenter\" src=\"\/help\/wp-content\/uploads\/2023\/08\/support_1.png\" alt=\"access support page\" width=\"252\" height=\"37\" \/><\/a><strong>Figure 1 &#8211; Access via user menu<\/strong><\/p>\r\nHere you can access the Psoda release notes, enhancement (or change) requests and problems reports (issues). These requests will be forwarded automatically to Psoda\u2019s support group. Problem reports will be actioned as soon as possible. Enhancements requests will be prioritised with the management team and included in future Psoda releases if agreed.\r\n\r\nIf you\u2019d like to contact the support team directly you can send them an email to <a href=\"mailto:support@psoda.com\">support@psoda.com<\/a>. Otherwise you can call on (04) 562 7904.\r\n\r\nDepending on your access rights the online support services page may also display the following:\r\n<ul>\r\n \t<li>Remap workflow states<\/li>\r\n \t<li>Remap timesheet task rates<\/li>\r\n \t<li>Import CSV timesheet data<\/li>\r\n \t<li>Import CSV leave data<\/li>\r\n \t<li>Recalculate all tasks<\/li>\r\n<\/ul>\r\nYou can track any change requests or issues that you have logged from you own <a href=\"\/help\/a184\">User View Page<\/a>.<\/div>\r\n<div class='content-column one_fourth last_column'><h4>Related topics<\/h4>\r\n<ul>\r\n \t<li><a href=\"\/help\/a12\">Site utilities<\/a><\/li>\r\n \t<li><a href=\"\/help\/a13\">Logout<\/a><\/li>\r\n        <li><a href=\"\/help\/a2565\">Remap workflow states<\/a><\/li>\r\n<\/ul><\/div><div class='clear_column'><\/div>","protected":false},"excerpt":{"rendered":"<p><div class='content-column three_fourth'><\/div>  To access this page,, click on the Support link in the user menu at the bottom left-hand side of the page, as shown in Figure 1. This page provides access to various support functions, depending on your level of access.  Figure 1 &#8211; Access via user menu  Here you can access<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":7,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-95","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Support - Psoda Help Centre<\/title>\n<meta name=\"description\" content=\"Read the documentation and learn how to use Psoda&#039;s Support\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.psoda.com\/help\/a12\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Support - Psoda Help Centre\" \/>\n<meta property=\"og:description\" content=\"Read the documentation and learn how to use Psoda&#039;s Support\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.psoda.com\/help\/a12\/\" \/>\n<meta property=\"og:site_name\" content=\"Psoda Help Centre\" \/>\n<meta property=\"article:modified_time\" content=\"2024-06-12T04:30:35+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.psoda.com\/images\/icons\/darkgrey\/acl.svg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.psoda.com\/help\/a12\/\",\"url\":\"https:\/\/www.psoda.com\/help\/a12\/\",\"name\":\"Support - 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