{"id":1016,"date":"2016-09-21T16:35:43","date_gmt":"2016-09-21T04:35:43","guid":{"rendered":"http:\/\/help.psoda.com\/?page_id=1016"},"modified":"2023-08-27T22:02:54","modified_gmt":"2023-08-27T22:02:54","slug":"a1084","status":"publish","type":"page","link":"https:\/\/www.psoda.com\/help\/a1084\/","title":{"rendered":"View exception page"},"content":{"rendered":"
This page is shown in Figure 1 and shows all the information relating to the selected \"icon_exception\"<\/a>exception<\/a>.\r\n\r\n\"exception<\/a>\r\n

Figure 1 – Exception view page<\/strong><\/p>\r\nThe viewing screen allows you to\u00a0\"Edit<\/a> edit<\/a>, \"Delete<\/a> delete<\/a> or \"Move<\/a>move the exception; or to add a new\u00a0\"Actions<\/a> action<\/a>,\u00a0\"Attachments<\/a> attachment<\/a> or\u00a0\"Comment<\/a> comment<\/a> to this exception. You may also be presented with the option to \"XML<\/a>export the details of this exception to XML format.\r\n\r\nSome details of the exception are displayed in subsections just below the top header area such as the exception’s location within Psoda, the exception’s title and description. The rest of the page is made up of a number of tabs or sections (depending on your selected view):\r\n

\"Actions<\/a>\u00a0Actions<\/h4>\r\nThis tab shows an asset listing<\/a> of all of the\u00a0actions<\/a> registered for this exception, as shown in Figure 2.\u00a0 By default, this table will present you with a number of details about the actions such as it’s reference, description, priority and due date to name a few. If you click on the reference<\/strong> link of the listed action, you will navigate to that action’s view page<\/a>.\r\nFrom the Actions column<\/strong> of this actions table, you can act on individual actions by \"Edit<\/a>editing<\/a>, \"Delete<\/a>deleting<\/a>, \"escalate<\/a>escalating or \"Move<\/a>moving the chosen action.\"action<\/a>\r\n

Figure 2 – Exception actions tab<\/strong><\/p>\r\nNote that you can customise your table view<\/a> by clicking the \"Edit<\/a>edit button at the bottom of the action table. Here, you can also export this list to \"Excel<\/a>Excel or \"CSV<\/a>CSV files.\r\n

\"Attachments<\/a>\u00a0Attachments<\/h4>\r\nThis tab shows an asset listing<\/a> of all of the attachments<\/a> that have been added to this exception, as shown in Figure 3.\u00a0 By default, this table will present you with a number of details about the attachments such as the file’s name, attachment type, view the version and access a download link.\r\nFrom the Actions column<\/strong> of this attachments table, you can act on individual attachments by \"Edit<\/a>editing<\/a>, \"Delete<\/a>deleting<\/a>, \"Move<\/a>moving<\/a> or \"lock<\/a>locking<\/a>\/\"unlock<\/a>unlocking<\/a> the selected attachment.\r\n\r\n\"view<\/a>\r\n

Figure 3 – Exception attachments tab<\/strong><\/p>\r\nNote that you can customise your table view<\/a> by clicking the \"Edit<\/a>edit button at the bottom of the attachment table or navigate to this same spot to \"Add<\/a>add more attachments to this exception. Here, you can also export this attachment list to \"Excel<\/a>Excel or \"CSV<\/a>CSV files.\r\n\r\nAt the very bottom of this tabbed view, you have the option to add more attachments by utilising the drag and drop functionality to drag the files you wish to upload into the drop box (note that this function works in HTML5 compliant browsers only).\r\n

\"Comment<\/a>\u00a0Comments<\/h4>\r\nThis tab shows an asset listing<\/a> of all of the comments<\/a> that \"icon_user\"<\/a>users<\/a> have made on this exception, as shown in Figure 4.\u00a0 By default, this table will present you with a number of details about the comments such as, the date that this comment was last updated, who created the comment, the comment itself and any associated tags to name a few.\r\nFrom the Actions column<\/strong> of this comments table, you can act on individual comments by \"Edit<\/a>editing<\/a> or \"Delete<\/a>deleting<\/a>\u00a0 the selected comment.\r\n\r\n\"view<\/a>\r\n

Figure 4 – Exception comments tab<\/strong><\/p>\r\nNote that you can customise your table view<\/a> by clicking the \"Edit<\/a>edit button at the bottom of the comment table or navigate to this same spot to \"Add<\/a>add more comments to this exception. Here, you can also export this comment list to \"Excel<\/a>Excel or \"CSV<\/a>CSV files.\r\n

\"icon_exception\"<\/a>\u00a0Details<\/h4>\r\n\"exception<\/a>\r\n

Figure 5- Exception details tab<\/strong><\/p>\r\nThis tab shows some additional details on the exception, for example it’s consequences, options, effects, recommendations and any custom fields, as shown in Figure 5.\r\n

\"History<\/a>\u00a0History<\/h4>\r\nThis tab shows shows some basic history of the exception, as shown in Figure 6.\u00a0 By default, this tab will present you with a number of details about the exception’s history such as the creation date, creation user, last update date and last update user. If the exception has been changed then this section will also show a table of all the changes that has been made, including the date of each change, the field changed, the value before the change and the user who made the change.\"view<\/a>\r\n\r\n \r\n

Figure 6 – Exception history tab<\/strong><\/p>\r\n

Note that you can customise your change table view<\/a> by clicking the \"Edit<\/a>edit button at the bottom of the change table. Here, you can also export this list of changes to \"Excel<\/a>Excel or \"CSV<\/a>CSV files.<\/p>\r\n \r\n

\"Report<\/a>\u00a0Reports<\/h4>\r\n

\"benefit<\/a><\/p>\r\n

Figure 7 – Exception reports tab<\/strong><\/p>\r\nThis tab shows a list of reports that you can run for this exception, as shown in Figure 7.<\/div>\r\n

Related topics<\/h4>\r\n